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Customer expectations have changed dramatically in recent years. Businesses are expected to respond faster, remain available across channels, and deliver consistent service regardless of location or scale. Traditional call center setups, with their heavy infrastructure requirements and long deployment cycles, struggle to meet these demands. This ha

Fleet-based organizations operate in environments where safety, efficiency, and accountability are tightly interconnected. While GPS tracking and conventional telematics systems provide essential data such as vehicle location, speed, and route history, they often fail to explain the real-world circumstances behind critical driving events. Video tel